FAQs

DELIVERY

How long does delivery take?

Orders are typically processed within 1–2 business days, with courier delivery taking 3–5 business days. Most orders arrive within 4–7 business days total. For complete details, visit our Shipping Policy page.

Do you charge for shipping?

No. All orders within the United Kingdom are shipped free of charge with our standard delivery service. Additional information can be found on our Shipping Policy page.

Do you ship outside the UK?

Currently, VENDEBIAN only delivers to addresses within the United Kingdom. We do not offer international shipping at this time.

How do I track my order?

Yes. After your order ships, you'll receive an email with your tracking number. Use this to monitor your parcel's progress through our tracking portal.

RETURNS & REFUNDS

What are your return terms?

Items can be returned within 30 days of delivery. Products must be unworn, unused, and sent back in their original condition with all tags and packaging intact.

What if I receive a damaged or faulty item?

If your order arrives damaged or defective, please email us at info@vendebian.com with your order number and clear photographs of the item and packaging. We'll review the issue and provide a replacement, store credit, or full refund as needed.

How long do refunds take?

Refunds are processed within 7 business days once your return is received and inspected. Please allow extra time for your bank or card provider to post the credit to your account.

Are there any restocking fees?

No. VENDEBIAN does not apply restocking fees to any returns.

EXCHANGES & ORDER CHANGES

Can I exchange an item?

Yes. We offer exchanges for different sizes, colours, or alternative products. Contact our support team at info@vendebian.com to arrange your exchange. The original item must be returned before we can send the replacement.

Can I cancel my order?

Orders can be cancelled if they haven't shipped yet. Once dispatched, cancellations are no longer available and our standard return process will apply.

Can I modify my order after it's been placed?

Changes to your order are only possible before it ships. If you need to make adjustments, contact us immediately at info@vendebian.com. Once your order has been dispatched, no modifications can be made.

PAYMENTS & SECURITY

Which payment methods are accepted?

We accept all major credit and debit cards, plus secure payment services including PayPal, Apple Pay, Google Pay, and Shop Pay. Full payment details are available at the bottom of our website and in our Payment Policy page.

Is my payment data safe?

Absolutely. All transactions are secured with SSL encryption and fully comply with PCI DSS standards. Your complete card information is never stored on our systems.

CONTACT US

How can I get in touch?

You can reach us at:

We aim to respond to all inquiries within 24 hours.